Frequently Asked Questions

How long does it take to receive my order?

Custom candles typically take 5-7 business days to create, plus shipping time. Rush orders may be available - please contact us.

Can I see a proof before my order is made?

Yes! We send a digital proof for your approval before we begin production.

What fonts are available?

We offer a wide selection of fonts including script, serif, and decorative styles. You can also choose "Mipin Recommends" and let our designers select the perfect font for your design.

Can I upload my own image?

Absolutely! You can upload photos for photo candles. We recommend high-resolution images for the best results.

What is your return policy?

As each item is custom-made, we cannot accept returns. However, if there is an error on our part, we will remake your order at no cost.